Richard Rossi on Delivering Superhero Client Experiences – Episode 1
It helps to be completely ignorant when starting a business. That’s right. Not knowing what you don’t know means that fear is less likely to get in your way.
Quote of the day: “It’s never been harder to get the first sale, but it’s never been easier to get subsequent sales.” – Richard Rossi
Richard says the three keys to making a sale are:
- The customer or client has to want what you’re selling
- Some how, some way they’ve got to be able to pay for it
- They’ve got to believe you (this is the biggest challenge)
App of the Day
Book of the Day
Insight of the Day
- You should be spending most of your time studying marketing and sales, at least a couple hours a day, if not a couple hours a week. Otherwise, you’re doing yourself a disservice.
John’s Top 3 Take-Aways
- Whoever you’re passionate about serving… be a hero to them
- Embrace your fear
- Deliver a great client or customer experience, and get more people to “raise their hands” to enable you to start that conversation
Connect with Richard
- Dan Sullivan
- Bill Gates
- Steve Jobs
- Future Docs (National Academy for Future Physicians and Medical Scientists)
Read the Transcript
You can download a complete transript of this entire episode by clicking here.
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