Unleash your expert guru and experience the benefits of customer retention. Robert Skrob offers you tips and actionable steps for building better business relations and retaining your high-value clients.
Robert Skrob, president at Association Marketing, Inc., is considered one of the top ASSOCIATION member retention specialists globally whose exceptional rate of success in direct marketing and info-marketing strategies has brought him to the forefront of the industry. For Robert, creating value and knowing how to maximize it is essential to successful, sustained business development.
The powerful tools he shares today are optimal for any business—including your own. Here, Robert provides focused, cutting-edge techniques to dramatically increase your rate of customer/client retention—the most critical component of business growth.
App of the Day
- Trello – the free, flexible, and visual way to organize anything with anyone.
Book of the Day
- The Official Get Rich Guide to Information Marketing: Build a Million Dollar Business Within 12 Months – by Robert Skrob
- Robert Skrob – Retention and Ascension
John’s 3 Key Take-aways
- Have important discussions with your team about the value of really retaining your clients.
- Start thinking about different ways you can serve clients to ensure their loyalty and satisfaction with your products. Create a customer/client network, gather relevant data and discover what they want.
- Consider how changing your communication style may influence client perceptions when they come into your business for the first time. This early connection is crucial to building the rapport you want.
Read the Transcript
You can download a complete transcript of this entire episode by clicking here.