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Joey Coleman Opens New Doors For Existing High-Value Clients – Episode 37

Joey Coleman is the Chief Experience Composer at Design Symphony – a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences.

His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies.

For over a decade he’s worked with clients that include NASA, Network for Good, Hyatt Hotels, Zappos, the Save Darfur Coalition, and the World Bank – not to mention dozens of regional and local organizations around the world.

Joey is a recognized expert in customer experience design, an award-winning speaker at national and international conferences, and has taught business and creativity courses at both the college and graduate school level.

Past appearances include presentations at the M.I.T. Sloan School of Management, Google, the Georgetown University School of Business, Stanford University, Zappos, YouTube, and numerous undergraduate, private corporation, and non-profit events.


  • Joey is passionate about taking his “First 100 Days” message to the world. He’s speaking, he’s writing a book about it and developing products around it as well.

App of the Day

  • NozbeiOS version / Android version
    A task management system that allows you to record an enhanced to-do list that you can share with whomever you like.
  • Hurdlr – An expense tracking app that is releasing in the fall

Book of the Day

Insight of the Day

  • The most dramatic thing you can do to improve the bottom line of your business is to focus on the people you’ve already brought in the door.


John’s 3 Key Take-aways

  1. Never forget the lifetime value of your clients
  2. Break the “First 100 Days” into the 8 phases Joey lays out
  3. Then remember it doesn’t stop after 100 days

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Read the Transcript

You can download a complete transcript of this entire episode by clicking here.